Keywords : Internships and Jobs Togo

Position: Management Assistant
Department: Administration
Number of interns: 2
Duration of appointment: 3 months
Location: Lome, Togo
Supervision: Administration Manager

• To provide the ITUC-Africa administration with discreet, professional assistance to organise their work, maximize their performance and efficiency, facilitate communication and information sharing in view of best practices and with a concern for quality, efficiency, accuracy and cost awareness.
• To assist communication between the General Secretary and staff, and with others outside the organisation.

• manage own and GS e-mails, calendar, correspondence and requests for information in English and French;
• screen and handle telephone calls, e-mails and correspondence to conclusion, assess priorities, follow up on them depending on urgency and priorities, ensure internal distribution to the concerned staff;
• screen letters and emails, highlight points of interest for the attention of the General Secretary and answer them within assigned authority;
• alert the General secretary on issues requiring attention;
• process all kinds of letters, documents, memos, tables, presentations, listings and collect signatures including basic translations and ensuring accuracy;
• respond to inquiries from affiliates, external offices, general public within allocated responsibilities; provide required information or refer to the person(s) concerned;
• provide practical support for the organisation of meetings including ticketing, events and missions
• provide administrative and logistical support to ITUC-Africa leadership meetings, including taking minutes, and support coordinators in the organisation and execution of their activities (sending invitations; collecting nominations; responding to participants’ queries; logistical support;
• facilitate internal as well as external communication and information to provide reliable information and data on time;
• file and archive documents, letters and publications or transfer them to General Services for registration and filing;
• welcome and look after VIP visitors, ensuring a positive image is left with visitors and contacts by being attentive, courteous and professional at all times;
• support GS in projects, reports and publications (coordination of the process, translation, proofreading, insert changes etc);

Qualifications, skills and experience required

Professional and technical competencies

• Professional/technical expertise in administrative management support; good understanding of the roles and responsibilities of the General Secretary
• ICT skills: standard tools in office application (CRM, word, excel, dbase, powerpoint, e-mail and internet) and specific software applications related to own field of competence
• Planning and work organisation
• Information seeking and sharing – data and document management
• Analytical, problem-solving and judgment skills

Communication and linguistic skills
• Listening and communication skills
• Accurate writing skills in English and French
• Fluency and excellent writing and verbal skills in English and Frenceh
• Knowledge of Portuguese and experience in project management are strong assets.

Personal attitudes

• Service orientation
• Team-work and co-operation
• Spirit and commitment to solidarity, democracy, equality and social justice
• Spirit and commitment to trade union movement and organisational alignment
• Integrity and discretion
• Relationship building
• Cultural awareness and respect for diversity in a multicultural work context

Closing date: 11 September 2023, 17:00 GMT

Applications: Diplomas/certificates, CV and motivation letter should be sent in English and French to

Issue on 4th September 2023

Documents & Media Related


Download Files


Play Audio Files


Click to zoom and browse



This guidance note presents the COS framework; it reviews the concrete steps that can be used (...)


TUDEP is a learning tool meant to support trade unions worldwide in the application of the (...)


The pamphlet aims to introduce trade unionists to the 2030 Agenda and its overlap with the (...)